1. Introduction

Wholesale Wristbands NZ (“we”, “us” or “our”) is committed to protecting the privacy of personal information we collect. This policy explains how we comply with New Zealand’s Privacy Act 2020 and the 13 Information Privacy Principles (IPPs).

2. Who We Are

In this Privacy Policy, “we” and “our” means Universal Tix Ltd (trading as “Wholesale Wristbands NZ”), NZBN: 9429041556054,
with registered office at: Suite J, 489 Rosebank Road, Avondale, Auckland, 1026, NZ.

3. What Personal Information We Collect

We collect the following personal information, directly or via third parties:

• Identity: name, date of birth
• Contact: email, postal address, phone number
• Payment: credit/debit card or other payment details
• Demographic: postcode, age bracket
• Preferences: survey responses, marketing preferences
• Usage: website/app usage, cookies and device or network data
• Transactional: products/services purchased or enquired about
• Any other information you choose to provide

4. How We Collect Information

• Directly from you (e.g. website forms, surveys, customer service)
• From third parties (e.g. analytics providers, payment gateways)
• By automated means (e.g. cookies, web beacons)

5. Purposes of Collection, Use and Disclosure

We use personal information to:

• Operate and improve our website, apps and services (IPP 1)
• Communicate with you and provide customer support (IPP 2)
• Process payments and prevent fraud (IPP 3)
• Conduct market research, analytics and promotional activities (IPP 7)
• Run contests, competitions or special offers (IPP 7)
• Comply with legal obligations and resolve disputes (IPP 11)
• Consider job applications where submitted (IPP 1)

We will not use your information for any other purpose without your consent.

6. Disclosure to Third Parties

We may share personal information with:

• Service providers (IT, hosting, marketing, payment processors)
• Professional advisers (accountants, lawyers)
• Related entities, agents or business partners
• Regulatory bodies or law enforcement, if required by law (IPP 11)
• Overseas service providers — only where we have taken reasonable steps to ensure they maintain privacy standards consistent with the IPPs (IPP 12)

7. Cross-border Transfers

When we send personal information overseas, we will take reasonable steps to ensure recipients protect it in accordance with the IPPs, including by contract or by assessing their privacy practices (IPP 12).

8. Sensitive Information

“Sensitive information” (e.g. health, race, religious beliefs, biometric data) is only collected with your explicit consent and handled in accordance with IPP 10. We will not collect sensitive information unless strictly necessary.

9. Storage and Security

We protect personal information with physical, electronic and managerial safeguards (IPP 5). However, no internet transmission is completely secure; any data sent is at your own risk.

10. Cookies and Tracking Technologies

We use cookies and web beacons to enhance your experience, analyse usage and support marketing activities. You may disable cookies via your browser settings, but some site functionality may be affected (IPP 2).

11. Access, Correction and Complaints

Access & Correction (IPP 6, 7 & 9): You may request access to or correction of your personal information by contacting us at the details below. We will respond within 20 days and advise of any charge.

Complaints: If you believe we have breached the Privacy Act 2020, please contact us first. If unresolved, you may lodge a complaint with the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
Website: https://www.privacy.org.nz
Email: info@privacy.org.nz
Phone: 0800 803 909

12. Retention

We retain personal information only as long as required for the purposes outlined above or as required by law (IPP 4). Thereafter we securely destroy or de-identify it.

13. Links to Other Websites

Our site may link to third-party sites. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.

14. Changes to This Policy

We may update this policy at any time by posting a revised version on our website. Please review it regularly for changes.

15. Contact Us

For any questions, access requests or complaints, please contact:

Wholesale Wristbands NZ
10 Eric Paton Way
St Johns, 1072, New Zealand
Email: info@wholesalewristbands.co.nz
Phone: (09) 887 7691

Last updated: 15th May 2025