Payment Methods

We accept payments in the form of EFT, Visa, MasterCard, American Express, Official School Purchase Order and PayPal only. We will not accept any other forms of payment other than listed above. Any mailed orders with checks or money orders should include the PO number and Custom Wristband order number. All other cheques or money orders not associated with a PO will not be fulfilled or returned.

We do not ship orders COD; we do not offer credit terms or Nett 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, waiting for PayPal and/or cheques to clear, or delays in PO faxes. PayPal orders will ship once payment clears PayPal. Purchase orders will begin processing once the official purchase order is received (via fax, email, or mail) and verified. Payment terms for school purchase orders are Nett 30 days upon receipt of merchandise. New Zealand residents will be charged Goods and Services Tax in the amount of 15%. All overdue accounts will be charged 5% per annum interest or the interest rate set by the New Zealand Reserve Bank, whichever is greater, per month.

We reserve the right to refuse service to anyone at any time for any reason. We also reserve the right to not produce phrases on silicone wristbands that we determine to be offensive, vulgar, violent, or in any way disagree with our policies, procedures, morals, and ethics.

Due to the expedited nature of our product once your order is placed and payment verified it enters the production cycle. For this reason, orders can not be changed once they are placed. You must ensure that all information is correct before you submit your order.

Security

Wholesale Wristbands NZ takes the security of your personal information very seriously. We protect your personal and financial information with industry standard encryption technology, digital certificates, authentication and secure commerce servers to ensure that your information remains private and secure. Wholesale Wristbands NZ utilises 128 bit Secure Socket Layer (SSL) security encryption technology when customers place orders, to protect your personal information. That same level of security is used on all company intranet and network resources. To further protect our customers financial information, all credit card information is encrypted on our networks so employees do not have access to credit card numbers. All credit card information is automatically deleted from our databases after two weeks to ensure that if a security breach does occur, minimal information is compromised.

Intellectual Property

Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Custom Wristband.

The Contents and the Site as a whole are intended solely for personal, non-commercial use by the users of the Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. The Site as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Site are owned by Wholesale Wristbands NZ.

Copyright Terms

We do not produce wristbands with phrases that contain words, logos, graphics, wordmarks, or any other items that are trademarked, copyrighted, or patent protected by other organisations or individuals. All customers who want to include such items in their custom wristband order must provide authorised documentation and written approval for use of such items. Wholesale Wristbands NZ will not be held liable for any copyright violations or similar violations of protected works if a customer orders a wristband(s) with protected works without proper notification and documentation. The customer assumes all liability for violations of protected works that are not properly documented with Wholesale Wristbands NZ, and agrees to indemnify Wholesale Wristbands NZ against any such claim.

Returns and Refunds

We want you to be completely happy with your order. If you’re not satisfied with the quality of the product, we’re happy to offer a return or refund — just get in touch with our team and we’ll work to make it right.

For plain, in-stock items, we accept returns and refunds for any reason, as long as the item is unused and returned in its original condition.

For customised products, we understand mistakes can happen. If there’s an issue caused by us — such as an error in colour, size, quantity, or wording — we’ll happily arrange a return, replacement, or refund. However, please note that we can’t offer returns for incorrect orders due to customer input (e.g. wrong colour or phrase selected). We encourage you to double-check all details before confirming your order.

Please note: refunds won’t be provided for delivery delays caused by factors outside our control, including postal disruptions, shipping delays, acts of God, or other unforeseen events.

If you need help, reach out to our customer service team — we’re here to help.

Liability / Disclaimer

All of our products are offered with a guarantee of quality workmanship. Wristbands are sold without warranty. Purchasers will, by their own tests and evaluations, determine suitability of products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Wristbands if swallowed or worn too tightly can be hazardous to your health. All prices and policies are subject to change without notice.