Terms and Conditions

3.1 Quotations

Quotations are based on the product specifications, quantities, artwork, decoration methods and delivery requirements supplied at the time of enquiry.

Unless otherwise stated, quotations remain valid for 30 days from the date of issue.

Prices may be revised where specifications, quantities, supplier costs, shipping requirements or other material circumstances change before an order is accepted.

Any changes affecting an agreed price will be communicated to the customer before proceeding.

3.2 Pricing and GST

Unless otherwise stated, all prices are displayed in New Zealand Dollars (NZD).

Goods and Services Tax (GST), currently 15%, will be applied where required under New Zealand law.

The applicable GST treatment, delivery charges, artwork fees, setup charges and any other additional costs will be disclosed during checkout or on the relevant quotation or invoice before payment is requested.

3.3 Order Acceptance

Submitting an order or requesting a quotation does not automatically guarantee product availability or acceptance.

We may contact customers to clarify quantities, specifications, artwork, delivery requirements or other details before accepting an order.

If an order cannot be fulfilled, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.

We may decline orders involving unlawful content, unauthorised intellectual property, unsafe specifications or products we cannot reasonably manufacture or supply.

Any decision to decline an order will be made in accordance with applicable law.

3.4 Pricing Errors

We take reasonable care to maintain accurate pricing and product information. However, genuine pricing or calculation errors may occasionally occur.

If an error is identified before an order is accepted, we may correct the price and offer the customer the opportunity to proceed at the corrected price or cancel the order.

If an error is identified after payment, we will contact the customer to discuss an appropriate resolution and provide any refund required by law.

4.1 Accepted Payment Methods

Wholesale Wristbands NZ accepts a range of secure payment methods, including:

• Credit and Debit Cards: Visa, Mastercard and American Express
• Digital Wallets: Apple Pay and Google Pay
• International Payment Methods: Alipay and WeChat Pay
• Bank Transfer: Electronic Funds Transfer (EFT) to our nominated New Zealand bank account

Available payment methods may vary depending on the checkout process, payment provider or order type.

We do not currently accept PayPal, Afterpay or cash on delivery (COD).

4.2 Payment Requirements

Unless otherwise agreed in writing, full payment is required before custom production commences or stock orders are dispatched.

For website purchases, payment is generally collected at checkout.

For orders arranged through our sales team, payment instructions will be provided on the relevant invoice or quotation.

Bank transfer payments will be processed once funds have been received and identified in our bank account.

Customers should include their invoice or order number as the payment reference.

4.3 Business Accounts and Purchase Orders

Credit accounts, purchase order arrangements and alternative payment terms may be available to approved business, government, school and institutional customers.

These arrangements are subject to prior approval and must be confirmed in writing.

The submission of a purchase order does not automatically establish credit terms or guarantee acceptance of an order.

Approved credit customers must pay invoices within their agreed payment terms.

Where an account becomes overdue, we may suspend further credit orders or place future production and dispatches on hold, subject to applicable law and existing contractual obligations.

4.4 Payment Security

Online payments are processed through secure third-party payment providers using industry-standard security measures.

We do not require customers to provide credit card details by email.

Additional verification may be required by a bank, card issuer or payment provider.

Where a payment is declined, unsuccessful or requires further verification, order processing may be delayed until payment has been successfully completed.

5.1 Customer-Supplied Artwork

Customers are responsible for providing artwork, logos, wording and design instructions that are accurate, complete and appropriate for their selected products.

Where required, artwork should be supplied in a suitable file format and resolution.

Additional artwork preparation, recreation, conversion or design services may incur charges, which will be communicated for approval before the work is undertaken.

5.2 Artwork Proofs

For applicable custom orders, Wholesale Wristbands NZ may provide a digital artwork proof for customer approval before production.

Customers are responsible for carefully reviewing:

• Spelling, names, numbers and wording
• Logos and graphic elements
• Colours and design placement
• Product dimensions and orientation
• Quantities and product specifications
• Any other details relevant to the order

Approval of an artwork proof confirms the customer's acceptance of the design and specifications shown.

If an error appears in an approved proof and the finished product accurately reproduces that proof, the customer may be responsible for the cost of amendments or reproduction, subject to applicable consumer rights.

We remain responsible for manufacturing errors, defects and failures to meet applicable consumer guarantees for which we are legally responsible.

5.3 Colour Reproduction

Colours displayed on screens may vary from finished products because of differences in monitors, inks, dyes, printing methods, materials and lighting.

For custom printing, customers should provide an appropriate colour reference, such as a Pantone code, where supported by the manufacturing process.

We endeavour to achieve accurate colour reproduction. However, exact colour matching cannot always be guaranteed across different materials and production techniques.

5.4 Production Approval

Where artwork approval is required, production will generally commence once:

1. Full payment has been received or an approved payment arrangement is in place.
2. The customer has approved the final artwork proof.
3. All relevant product specifications and order details have been confirmed.

Production lead times generally commence once these requirements are satisfied.

6.1 Wristband Manufacturing

Different wristband materials and production methods may result in variations in print appearance, material flexibility, dimensions and finish.

For example:

• Tyvek wristbands may have minor variations in printed alignment or material appearance.
• Silicone wristbands may vary slightly in dimensions, texture and colour consistency.
• Woven wristbands may display minor differences in thread placement or detail reproduction.
• Plastic clip wristbands may have variations associated with moulding and printing processes.

These examples describe normal manufacturing characteristics, not an acceptance of products that are defective or materially different from agreed specifications.

6.2 Lanyards and Promotional Merchandise

Printed and woven lanyards, keychains, apparel and other merchandise may vary slightly according to the material and decoration process used.

Where artwork contains fine lines, small text or intricate details, alternative decoration methods or adjustments may be recommended before production.

6.3 Samples

Samples may be available for selected products, subject to availability and applicable charges.

Unless otherwise agreed, samples are intended to demonstrate general construction, materials and manufacturing quality.

Where an approved pre-production sample forms part of the agreed specifications, we will use it as the relevant manufacturing reference, subject to any agreed variations.

6.4 Product Quantity

Orders will be fulfilled according to the agreed quantities and any expressly disclosed manufacturing tolerances.

Where a manufacturing issue results in a material quantity shortage, we will arrange an appropriate remedy consistent with the order agreement and applicable law.

7.1 Production Lead Times

Estimated production times are provided in business days unless otherwise stated.

Business days generally exclude weekends and New Zealand public holidays.

Production times vary depending on product type, quantity, decoration method, artwork approval, stock availability and manufacturing requirements.

Unless otherwise agreed, estimated production times commence once payment, artwork approval and all necessary order details have been received.

7.2 Plain and In-Stock Products

Plain and in-stock products are generally dispatched more quickly than custom-manufactured products.

Dispatch estimates depend on stock availability, order processing requirements and the selected delivery method.

7.3 Custom-Manufactured Products

Custom products may require additional production time, particularly where manufacturing involves printing, moulding, weaving, engraving, embroidery or other specialised processes.

We will provide estimated lead times through the product listing, quotation or order confirmation.

7.4 Delivery Estimates

Delivery timeframes are estimates unless an express delivery commitment has been agreed in writing.

We aim to dispatch and deliver orders within the indicated timeframe.

However, delays may occur because of manufacturing disruptions, customs clearance, transport interruptions, extreme weather or other events outside our reasonable control.

We will take reasonable steps to communicate material delays and work towards an appropriate resolution.

Nothing in this section limits a customer's rights where products are not supplied within an agreed or legally required timeframe.

7.5 Urgent Orders and Event Deadlines

Customers ordering products for events, festivals, conferences, promotions or other time-sensitive purposes should advise us of their required delivery date before placing an order.

Express production or shipping options may be available for selected products, subject to availability and additional charges.

Same-day and express services apply only to eligible products and orders meeting the relevant cut-off times and processing requirements.

Where a guaranteed delivery deadline has not been expressly agreed in writing, estimated production or delivery dates should not be treated as guaranteed arrival dates.

If a specific event deadline is essential, the customer should ensure this requirement has been communicated and expressly accepted by us before proceeding.

7.6 Shipping Information

Customers are responsible for providing accurate delivery addresses and contact information.

Where an incorrect or incomplete address supplied by a customer results in additional shipping or redelivery charges, those costs may be payable by the customer.

If an order is missing, damaged in transit or delivered incorrectly, customers should contact us promptly.

We will assist with investigating the issue and provide any remedies required under applicable law.

7.7 International Shipping

International deliveries may be subject to customs clearance, import duties, destination-country taxes and local regulations.

Unless otherwise agreed, customers are responsible for import duties and destination-country taxes that are clearly disclosed as their responsibility before purchase.

Any additional international shipping arrangements will be confirmed through the relevant quotation or order confirmation.

8.1 Changes Before Production

Customers should contact us as soon as possible if they wish to make changes to an order.

Where production has not commenced, we will endeavour to accommodate reasonable changes to artwork, quantities, colours, product specifications or delivery details.

Changes may affect pricing and estimated lead times.

Any additional charges will be communicated for approval before proceeding.

8.2 Changes After Production Begins

Once custom manufacturing, printing, weaving, engraving, moulding or other production processes have commenced, changes may not be possible.

Where changes can be accommodated, additional charges may apply to cover work already completed, materials used or revised production requirements.

8.3 Customer-Initiated Cancellations

Cancellation requests are assessed according to the order's production status and costs already reasonably incurred.

Custom or made-to-order products may not be eligible for cancellation once production has commenced, except where required by law or otherwise agreed.

Where cancellation is accepted, any applicable cancellation charges will be reasonable and reflect recoverable costs or losses under applicable law.

These conditions do not affect cancellation, refund or other rights available under New Zealand law.

9.1 Consumer Guarantees Act

Where applicable, our products and services are supplied with guarantees under the Consumer Guarantees Act 1993.

These guarantees include requirements relating to acceptable quality, fitness for purpose, correspondence with description and other applicable standards.

Depending on the nature of a failure, customers may be entitled to repair, replacement, refund, cancellation or compensation as provided by law.

Nothing in these Terms and Conditions excludes, restricts or modifies consumer rights that cannot lawfully be excluded.

9.2 Custom and Personalised Products

Due to their personalised nature, custom-printed, engraved, woven, moulded or otherwise made-to-order products are generally not eligible for change-of-mind returns.

This includes situations where a customer has selected an incorrect colour, size, quantity, wording or design, provided the goods supplied match the customer's approved specifications and comply with applicable law.

Customers remain entitled to applicable statutory remedies where products are faulty, incorrectly manufactured, materially different from agreed specifications or otherwise fail to meet applicable consumer guarantees.

9.3 Plain and In-Stock Products

For plain, non-customised products, we accept change-of-mind returns where the products are unused and returned in their original condition.

Customers should contact us within 30 days of receiving their order to arrange a return.

Where a change-of-mind return is accepted, the customer may be responsible for return shipping costs unless otherwise agreed.

This 30-day period applies to our voluntary change-of-mind policy and does not limit statutory consumer guarantee rights.

9.4 Incorrect, Damaged or Defective Products

If an order arrives damaged, defective, incorrect or materially different from the agreed specifications, customers should contact us with their order number and details of the issue.

Photographs may assist us in assessing the problem and arranging a prompt resolution.

Depending on the circumstances and applicable law, we may arrange a repair, replacement, refund or other appropriate remedy.

Where required by law, we will also meet reasonable return or collection costs.

9.5 Reporting an Issue

We encourage customers to inspect their orders promptly and report any concerns as soon as reasonably possible.

For efficient processing, please contact us within 30 days of delivery where practical.

This timeframe is a customer service guideline only and does not restrict statutory rights.

9.6 Refund Processing

Approved refunds will generally be issued to the original payment method where possible.

Processing times may vary depending on the payment provider or financial institution.

10.1 Website Intellectual Property

Unless otherwise stated, the content of the Wholesale Wristbands NZ website, including product photographs, text, graphics, illustrations, designs and other materials, is owned by or licensed to Wholesale Wristbands NZ.

These materials are protected by applicable intellectual property laws.

Customers may access and use the website for legitimate personal or business purchasing activities.

Website content must not be copied, reproduced, distributed or commercially exploited without permission, except as permitted by law.

10.2 Customer-Supplied Artwork

Customers are responsible for ensuring they have the necessary rights, licences or permissions to use the artwork, logos, trademarks, wording and other materials submitted for reproduction.

By submitting artwork to us, the customer confirms that they own the relevant intellectual property or have obtained appropriate permission for the intended use.

The customer grants Wholesale Wristbands NZ and its relevant manufacturing partners a limited licence to reproduce, adapt as technically necessary and use the submitted materials solely for purposes associated with preparing, manufacturing and fulfilling the order.

Ownership of customer-supplied intellectual property remains with the relevant rights holder.

10.3 Protected Trademarks and Copyrighted Material

We may request evidence of authorisation before producing designs that appear to contain third-party trademarks, copyrighted artwork or other protected intellectual property.

We may decline or suspend an order where we reasonably believe production could infringe intellectual property rights or breach applicable law.

10.4 Intellectual Property Claims

Customers are responsible for intellectual property claims arising from materials they have supplied without the necessary rights or authorisation, to the extent permitted by law.

Where a third-party claim arises directly from a customer's unauthorised use of protected material, the customer may be required to indemnify Wholesale Wristbands NZ for reasonable, properly incurred losses associated with that claim, except to the extent caused or contributed to by our own conduct.

10.5 Promotional Use

We may wish to display completed products, artwork or photographs as examples of our manufacturing capabilities.

We will seek appropriate permission before using customer-owned logos, confidential artwork or other protected customer materials for promotional purposes unless such use has already been authorised.

11.1 Secure Online Payments

We take the security of customer information and online transactions seriously.

Online payments are processed through secure third-party payment providers using industry-standard security measures.

We do not intentionally collect or store full credit card numbers, card verification codes (CVV) or sensitive payment authentication details on our own website systems.

Payment information is handled by the relevant payment provider in accordance with its applicable security and privacy requirements.

11.2 Website Security

Our website uses HTTPS encryption to help protect information transmitted between a customer's browser and our website.

We implement reasonable technical and organisational safeguards to help protect customer information against unauthorised access, misuse, loss, alteration or disclosure.

While reasonable precautions are taken, no electronic transmission or storage system can be guaranteed completely secure.

11.3 Customer Information

We may collect information reasonably necessary to process enquiries, manage orders, communicate with customers, arrange delivery and provide customer support.

This may include names, business details, contact information, billing and delivery addresses, artwork files and order information.

Relevant information may be shared with trusted service providers, including payment processors, manufacturers, shipping providers and technology partners, where necessary to fulfil orders or operate our business.

11.4 Overseas Manufacturing Partners

Some products may be manufactured or fulfilled through production partners located outside New Zealand.

Where necessary to complete an order, relevant artwork, product specifications and delivery information may be provided to those partners.

We handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy laws, including the Privacy Act 2020.

11.5 Customer Account Security

Customers who create an account are responsible for maintaining the confidentiality of their login credentials.

Customers should use strong, unique passwords and notify us promptly if they suspect unauthorised account access.

Our Privacy Policy is available at:

https://wholesalewristbands.co.nz/privacy-policy/

12.1 Wholesale Pricing

Wholesale and volume pricing may be available depending on the product and quantity ordered.

Minimum order quantities, quantity discounts and other pricing arrangements are specified on the relevant product page or quotation.

Wholesale pricing does not automatically establish credit terms or alter applicable consumer rights.

12.2 Repeat Orders

Where customers request a repeat order, previous artwork files or specifications may be used as a reference.

Customers should confirm that all details remain correct before approving a repeat order.

Variations may occur between manufacturing batches, including minor differences in materials, colours or production methods.

12.3 Business Purchase Orders

Purchase orders may be accepted from approved business, school, government and institutional customers.

Any applicable credit terms, billing requirements and administrative arrangements must be agreed in writing.

12.4 Separate Commercial Agreements

Where a customer has entered into a separate written supply agreement or approved commercial arrangement with Wholesale Wristbands NZ, that agreement will take precedence over these general Terms and Conditions to the extent of any inconsistency.

Any contracting out of statutory provisions must satisfy the applicable requirements of New Zealand law.

14.1 Statutory Rights

Nothing in these Terms and Conditions excludes, restricts or modifies any rights, guarantees or remedies available under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable legislation where those rights cannot lawfully be excluded.

14.2 Product Information

We take reasonable care to ensure product information, specifications, pricing and availability are accurate.

Minor differences may occur due to manufacturing processes, materials and photographic or digital display conditions.

This does not affect customers' rights where products fail to meet agreed specifications or applicable statutory guarantees.

14.3 Limitation of Liability

To the extent permitted by law, Wholesale Wristbands NZ is not responsible for losses arising solely from incorrect information supplied by customers, unauthorised product modifications, improper use or circumstances outside our reasonable control, except to the extent those losses are caused or contributed to by our conduct or liability cannot legally be excluded.

Where statutory consumer guarantees apply, the customer's rights and our obligations will be determined in accordance with applicable law.

Nothing in these terms excludes liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded.